Help

Running Cadence Support

Need help with Apple Watch guidance, Health permission, synchronization, a trial session or Running Cadence Pro?

The Watch app is missing

1. Confirm the Watch is paired with the same iPhone.
2. On iPhone, open the Watch app and locate Running Cadence under Available Apps.
3. Install it manually if Automatic App Install is disabled.
4. Open Running Cadence once on both devices.

Guidance stops when the wrist is lowered

1. Start the session from Running Cadence on Apple Watch.
2. Accept the Health/workout permission when requested.
3. Confirm no competing workout is active.
4. Restart both devices if watchOS continues to deny the workout session.

Running Cadence uses the minimum workout-session infrastructure required for background haptic guidance and does not track your route or fitness metrics.

iPhone and Watch settings differ

1. Keep Bluetooth and Wi-Fi enabled.
2. Open Running Cadence on both devices and leave them nearby briefly.
3. Change the session setting again on either device to trigger synchronization.

Trial sessions

A trial session is consumed only after at least 60 seconds of active cadence guidance. Preview does not consume a session. The three-session trial is stored locally; reinstalling the app may reset it.

Restore Running Cadence Pro

On iPhone, open Running Cadence → Settings & info → Restore purchase. Use the Apple Account that made the original purchase. If the App Store confirms the purchase but Pro remains unavailable, contact support.

Deleting your information

Removing Running Cadence deletes its locally stored configuration, session and trial information. Analytics and purchase-service records follow the providers’ retention rules. See the Privacy Policy for details and contact us for assistance with a privacy request.